4/10 - 보통이에요
2025년 3월 5일
I've been here with my family for awhile. We are home hunting. On Feb 28th I was locked out of my room overnight because there is no night shift person available. I had to sleep in my car. Next morning, the two office people Guy and Lady met several people who were also stuck in the lobby for their lack of service, with no empathy and finger pointing. I was exhausted so I waited for the manager. She told me that no was Compensated and told me "give her a sec" and she never got back with me. I felt gaslighted and disregarded and lost my money for a comfortable night of sleep in my room. For safety reasons and comfort reasons that was unprofessional. Not to mention the roaches are outrageous. They should help pay for the stay it's so many of them. The staff is usually very kind and so is the manager but recently I had a horrible experience. So if you're the type to leave, lose your card, and may work at night, stay at your own risk because you may not get your money back and be met with no empathy in addition to your experience.
Danielle
Danielle 님, 2박 가족 여행
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