4/10
Elevator broken during check in, the gentleman at the counter named Rojae still gave me a room on the 4th floor. Hotel staff didn’t even mention the elevator was broken, fire truck was there when I arrived and I overheard them say it was broken and not able to be fixed that day. I asked to be put in a room on a lower level floor instead since I had a good amount of luggage to carry…which I got but it was the pet friendly floor. I am severely allergic to animal hair so had to take Benadryl my entire stay and still left completely congested and sneezing. Room had bad odor the entire time, and seemed old and dingy. Went and bought our own cleaning supplies and still could not get rid of the awful smell. Staff not very friendly, especially at check in. The air in the room also didn’t work well, we were hot throughout the night. Just not a place I would stay at again. Did not feel welcome and the cleanliness was not what I am used to. Not to mention the elevator was broken and had not been inspected since 2023!!
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