라 킨타 인 앤드 스위츠 바이 윈덤 올랜도 유니버설 에이리어

Great motel, great people. Very helpful.

We reserved two rooms, one to be a double-deluxe, and the other only a double. The basic deluxe was ready early, which was very helpful. The hotel clerk claimed we reserved two identical rooms, which we did not except the reservations from Hotels.com listed them the same. After going back and forth and when we returned to check into the second room, we found that was a double deluxe and were very pleased. The clerk straightened out what Hotels.com mixed up. Also the hotel had 2 pools, and the breakfast each morning (complementary) was excellent.

The clerk was very unfriendly and rude. I asked about accommodating a charter bus parking first they stated it was fine then came back, after I checked in, and stated that I couldn’t park my bus there. I attempted to call before arriving only to get no answer to even ask about the parking. The hotel was however presentable and nice. Service sucked. Get a better staff. The manager Jay was not too bad but by the time I dealt with him I was already frustrated with the situation. He just stated he couldn’t accommodate the parking arrangement.

Room was clean, our doggies were welcomed. We will be staying there again! If I could fix one thing it would be that they add bacon to the breakfast bar. 😁

Parking was tough getting in so late. Some creepy characters loitering in parking lot. Tom was on ground floor across from main hotel in a separate building. It was nauseating how musty it smelled. Thankful we were only there for one night before catching a flight. Otherwise fine.