Upon our arrival we were greeted and given a cocktail, then told we would receive a 20% discount on our first food purchase. We checked in on Monday. Tuesday morning as we were showering we experienced a loss of water. To be clear, while standing in the shower our room no longer had any water. No water in the shower where I was standing with conditioner in my hair, and soap on my face and body. No water came out of the faucet in the sink nor was there any to flush the toilet. After 10 minutes the only response from the front desk was we’re working on it and sorry for the inconvenience. I ended up toweling off and walking to a friends place to take another shower to remove all the dried soap and hair products. Upon our late return we were told sorry for an inconvenience, we think there shouldn’t be another problem, if there is we can move you to another room tomorrow. We ate in the restaurant twice and will have to call to get the 20% discount we were promised b/c like our water it wasn’t given to us.
The hotel itself was in a great location. The staff were all friendly. The rooms were clean, and while not spacious well utilized. And, The lobby was decorated beautifully for the holidays.