더블트리 바이 힐튼 클리블랜드 다운타운-레이크사이드

Hair in the bathtub from the previous visitors, rooms needed updated,weather was very hot when we stayed, despite having the air on 60 it never cooled off, very uncomfortable

Nikki, 1박 여행, 2021년 5월 22일

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Hotel in prime location and great customer service

The hotel is located in a prime area, close proximity to RnR Hall of fame, and many cool bars and downtown Cleveland. Great customer service, rooms were clean. The bathroom did not have an exhaust fan, but otherwise, it was clean and comfortable. There is a frig to keep drinks cold and safe for valuables. Even though the indoor pool was closed, we had a great vacation!

Jackie, 3박 가족 여행, 2021년 5월 13일

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Overall a good stay but the bathrooms do indeed need some updating and you could tell the room wasn’t 100% cleaned

Kate, 친구와 2박 여행, 2021년 5월 11일

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LACK OF ACCOUNTABILITY

This place was clean for the most part. Everything about this place met expectations except the front desk service and front desk service manager. Leaving a trainee to cover the front desk without proper training resulted in bad accounting/billing. Then, when you try to resolve the issue the manager says he doesn't have time today. He won't be available to review until Monday. I try to reach him Monday he has left for the day. I try him Tuesday he forwards me to a voicemail and no one there to resolve the issue. It gives me further proof that they are inept and both manager and trainee should be re-trained. I definitely won't stay here again. I do not appreciate how I've been dealt with by the management of this facility. Due to their own error, I've spent the past 3+ days trying to resolve and issue. This lack of accountability by the management of an establishment clearly shows that they care nothing about the customer. Stay there at your own risk and I pray you do not have an issue at the front desk. It's a nightmare trying to reach anyone to resolve.

3박 출장, 2021년 5월 5일

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Hotel stay-Pleased-provided smaller pillow for me

Thomas, 3박 여행, 2021년 5월 1일

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Rude front desk

We had an issue with trying to get more towels. WE went down to the front desk at about 730pm and asked for more towels since they don't do housekeeping during your stay. The front desk told my daughter that they didn't have any towels and that we couldn't get any til morning. Theywere all locked up in the basement. We had a family of 4 in the room with us and we needed more then 3 towels for a 2 night stay. I went to the front desk and asked for towels and all she could give me was 2. Pretty sad that they don't have towels to give to guests when they don't do the housekeeping during your stay. Also the air conditioner was full of dust. I had to wipe it off so that my daughter didn't wake up all stuffy since she is allergic to dust.

Michelle, 2박 가족 여행, 2021년 4월 16일

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The people were nice but....

The people were nice but they needed more help, we waited 20 min to check in. We were in the bar and saw a tiny mouse, plus the public bathrooms had water damage and ceiling tiles missing.

Lisa, 1박 가족 여행, 2021년 3월 27일

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Just a comfortable quiet getaway and I enjoyed every bit of clean peaceful environment

Latasha, 1박 여행, 2021년 3월 25일

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Good value

The hotel looked old from outside. I think the cleaning staff did a great job because it looked and felt a lot newer inside. Two bad things for me were the bed for me was not comfortable and the AC fan did not run continuously.

Ryan, 1박 가족 여행, 2021년 3월 25일

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Can't Beat Double Tree Cleveland - (Right Now)

It was amazing - they offer a free shuttle service to surrounding places within a few miles. Not knowing Cleveland we go some good recommendations and shuttle service to food and attractions. Things were pretty quiet - also got breakfast vouchers (which we did not expect)!

Layne, 1박 가족 여행, 2021년 3월 22일

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