I stayed at this hotel recently and, while many aspects were exceptional (facilities, location, and overall comfort), I had a very disappointing experience with housekeeping.
Even though I requested service, my room was left half-done: the blankets were moved but the bed was not made, the bathroom wasnโt cleaned, and nothing was refreshed. I waited and asked again at reception, and while they promised someone would come โimmediately,โ hours later the only follow-up was dropping off a couple of towels and blankets. The room itself was never properly serviced.
Reception offered an apology, but without any real explanation or resolution. This was frustrating and far below the standard I expected from such an otherwise excellent hotel.
If management improves its housekeeping and communication, this could easily be a 5-star experience. Unfortunately, because of this, my stay was overshadowed by basic service not being met.