One of the main reasons I booked here was the fire pit and the person at the desk said it wasnโt working. Disappointing.
Lisa
1๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
Jeff
4๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Quiet and relaxing
wilson
์น๊ตฌ์ 2๋ฐ ์ฌํ
10/10
Great place to stay. Front desk was outstanding!!!
Frank
2๋ฐ ๊ฐ์กฑ ์ฌํ
8/10
All was good. The only complaint. Came in about 10pm. The smell of something burnt was thru the whole hotel. Even our room had the smell in it. It went away after a few hours.
Elizabeth
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Nikiya
1๋ฐ ์ฌํ
10/10
Il Kyung
1๋ฐ ์ฌํ
10/10
Nice facility.
Bryan
1๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
The staff went above and behind to make my stay pleasant. They were very professional and extremely kind. 10/10 would definitely recommend and stay again in the future.
Isaiah
2๋ฐ ์ฌํ
10/10
My husband and I had a great stay. Room was so clean.
TABITHA
1๋ฐ ์ฌํ
4/10
Katorra
1๋ฐ ์ฌํ
4/10
The hotel was illequipped for people to actually stay there. The rooms booked were not available and they blamed it on 3rd party booking companies such as hotels.com or Expedia etc. The pool was closed due to the staff not being able to figure out the chemicals. The entire stat was highly disappointing.
Katelyn
1๋ฐ ์ฌํ
6/10
alia
1๋ฐ ์ฌํ
8/10
Everything was great except the bed. It was awful. We drove in to see family and were already tired and didnโt inform the front desk. My wife slept on the sofa. The manager said she could not do anything to help, when we checked out due to it being Expedia paying them. Otherwise she would have comped the room for the issue.
Albert
2๋ฐ ์ฌํ
2/10
Beth
2๋ฐ ์ฌํ
10/10
The staff was incredible; very friendly and helpful.
Elizabeth
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Richard
1๋ฐ ์ฌํ
2/10
JULIE
1๋ฐ ์ฌํ
10/10
Angela
1๋ฐ ์ฌํ
10/10
Great Stay. Recommend highly for people with small dogs. Got a room next to the back exit where the dog walk was and where I could park my truck and not have to walk my dog through the lobby, she is small and sometimes barks at people. This is my new stop from visiting my son in NC on my way back to Chicago,
Mark, Naperville
Mark
1๋ฐ ์ฌํ
10/10
Our second stay at the Residence Inn was just as incredible as the first! Jennifer and Jackson once again provided exceptional serviceโwelcoming us back like family and ensuring everything was perfect from the moment we walked in. Jenniferโs leadership and enthusiasm continue to shine, and Jacksonโs seamless check-in process made us feel right at home.
This time, we were especially impressed by Josh and Chad at breakfast. Their teamwork is impeccableโthey kept everything spotless and fully stocked, no matter how busy it got. They were friendly and interactive, going out of their way to make sure every guest was taken care of. Itโs clear they take pride in what they do, and their efforts made breakfast one of the highlights of our stay.
The consistency and dedication of the team here make this hotel a true gem. Weโll definitely be returning again!
Stephanie
2๋ฐ ์ฌํ
10/10
Our stay at the Residence Inn was truly outstanding, thanks to the exceptional team who went above and beyond to make our visit special.
Jackson at check-in made the entire process seamless and welcoming, setting the perfect tone for our stay with his caring demeanor and attention to detail.
Kayla and her manager with the cleaning staff were incredibleโso accommodating and thoughtful! Their attention to detail made us feel right at home, and the kids were absolutely thrilled they also tidied their fort they worked so hard on without destroying it!
Breakfast was a standout experience, thanks to Josh and Chad. They worked seamlessly as a team to ensure everything was clean, well-stocked, and inviting. Their interactive and friendly approach added such a positive touch to our mornings.
Jennifer tied it all together with her exceptional leadership and kindness. Her bubbly and happy personality made us feel so cared for, and she made a point to praise her team, which speaks volumes about her leadership.
We loved our experience so much that we canceled a reservation for our next trip at another hotel just to book here again. The Residence Inn team truly set the bar for exceptional hospitality!