Upon arrival the area is very sketchy, staff not pleasant but no worries. Entered the room it was dated, smell coming from bathroom which is run-down/old & dirty. Blood was on the curtains, carpet by curtains, carpet dirty and was visible with stains & blood. Bedding was dingy & had some stains. My dad/mom Went downstairs asking for another room due to issues they said they could not move me to another room due to I paid for that room & moving me would cost more. My parents said okay let's move her & we will pay then they said they had no rooms. I just had surgery that is why I was staying there to be close to hospital for emergency. My parents tried to work with them but no change so my mom looked up hotels & found one we moved the next day but did try to leave the same day but nothing available around area. We/I did not want to ask hotels.com for reimbursement just wanted out. My parents love hotels.com but staying on the phone waiting & waiting for responses is hard when you have a kid in pain as well as hotels.com tried to contact Hotel Vue but did not have any luck. I would not recommend this hotel at all. This is the first time with an issue with hotel thru Hotels.com. The photos you see on their listing is nothing like in person. Very dated, dirty, smelly dated bathroom and sketchy area. It was like a switch and bait. We were very surprised.