We chose BW since we've had good service in the past.
Upon arriving at Big America I noticed 'caution tape' up around the pool area. Some other guests were having a 'tail-gate' party after work, playing their music loud. My wife insists that I take the first shower to test it out & that 5 minute shower went normal. When it was her turn the hot water ran out after the first minute. She had to finish up rinsing her hair in COLD water ! We checked the temperature of the water in a few hours & found it STILL COLD ! The next morning the desk clerk gave us a Feeble excuse about 'That Wing of the Building'. During breakfast it seemed like the hotel crew were allowing Homeless people to eat & we felt uneasy because they weren't very clean. Needless to say, I checked out that morning. We were going to stay 9 days to take care of some business. I have lost confidence in BW, and certainly will NOT stay at Big America again. The desk clerk offered no apology & made no effort to put us in another room. In this case, we, the customer, were not their first concern. Were we just supposed to accept 'cold water' showers? It felt like we were in a 'third-world' city !