8/10
The hotel is very nice. My room smelled so nice and was exceptionally clean.
The only thing that I wasn’t too happy about was when I was checking in. I knew I needed to pay for valet. When I brought this to the hotels attention, I was told it would be included in the original charge they were charging me.
I paid the fee and went on my way to enjoy my stay. Upon check out, I was informed that I would have to pay the valet fee. I advised the staff members that I had already paid it. They stated did they give me a receipt? I stated that they did not.
The staff member stated to give them a few moments to check due to their computer issues. After they were able to bring up my account, they stated that valet was charged to my room. I stated (and showed them that it was already paid via bank transaction).
The hotel staff stated the charge I was showing was “incidentals” and that I order for me to get my car, I would have to pay the $54.
I paid the additional $54 and received my car.
I booked this hotel through hotel.com and was expecting to only pay the $54 valet fee not an extra $60.
They gave no clarification regarding “incidentals” to me.
Cassandra
1박 여행
