Great customer serviceโฆthe beach is beautiful and the rooms are well kept. The food is okay. They need to work on variety and better quality.
Cherity
2๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
Poca variedad de comida y no tan buena, tragos de mala calidad en algunos de los bares. El servicio si es muy bueno.
Candy
2๋ฐ ์ฌํ
10/10
CARLOS
3๋ฐ ์ฌํ
2/10
Beach it's great-property it's very nice-buildings are great The FOOD AND RESTAURANTS ARE AWFUL-STAFF NOT so great
I stayed before in other ALL INCLUSIVE RESORTS AT BAVARO & PUNTA CANA & PAY much less p/night than ALTRA
ALTRA has NOT COMPARISSON AT ALL with them
What was BAD
They ONLY gave us 1 room key for 2 people
ENTRETAIMENT=ZERO-NO SHOWS or anything
FOOD TERRIBLE selection very few selections of dishes 5or 6 ONLY
A la CARTE restaurants are awful bad quality food no taste &Few selections
Examples First day we arrived at 3 pm AFTER lunch hour so until dinner there was ONLY 1 option by the beach where they ONLY serve PIZZA-BURGERS-HOT DOGS&QUESADILLAS
We order 1 pizza(SORRY we don't have pizza)We order burger with fries & hot dog(SORRY we do NOT have MUSTARD)We order regular pepsi &PEPSI ZERO(SORRY we do NOT have regular Pepsi) with LEMON(SORRY WE DONT HAVE LEMON)We asked for AVOCADO(SORRY WE DO NOT HAVE AVOCADO)
Ok we thought it's SATURDAY MAYBE they run out WELL NO, WE STAYED FOR 5 NIGHTS THEY NEVER GOT THE REGULAR PEPSI NEITHER THE MUSTARD.
Other day even they close 6 pm at 5:45 WE WERE DENIED SERVICE
MAIN BUFFET BREAKFAST LUNCH & DINNER
Orange juice was WATER WITH COLOR not REAL ORANGES
1 night my wife got a hot tea and was walking out of the restaurant with it She was stopped at the door telling her she can NOT leave with the TEA CUP They offered her a THIN PLASTIC CUP
Dinner was until 10:30 pm, at 8:45 BOLONESA sauce for the pasta WAS finished 3 times in 5 days
Nestor
4๋ฐ ๊ฐ์กฑ ์ฌํ
2/10
Location it's superb Beach is wonderful Buildings & accommodations are great
STAFF NOT so great
I stayed before in other ALL INCLUSIVE RESORTS AT BAVARO & PUNTA CANA and PAY much less per night than ALTRA
ALTRA has NOT COMPARISSON AT ALL with them
What was BAD
They ONLY gave us 1 room key for 2 people
ENTRETAIMENT=ZERO-NO SHOWS or anything
FOOD TERRIBLE selection very few selections of dishes(5or 6 ONLY)
A la CARTE restaurants are awful bad quality food no taste &Few selections
Examples First day we arrived at 3 pm AFTER the lunch hour so until dinner there was ONLY 1 option by the beach where they ONLY serve PIZZA-BURGERS-HOT DOGS&QUESADILLAS
We order 1 pizza(SORRY we don't have pizza)We order burger with fries & hot dog(SORRY we do NOT have MUSTARD)We order regular pepsi &PEPSI ZERO(SORRY we do NOT have regular Pepsi) with LEMON(SORRY WE DONT HAVE LEMON)We asked for AVOCADO(SORRY WE DO NOT HAVE AVOCADO)
Ok we thought it's SATURDAY MAYBE they run out WELL NO, WE STAYED FOR 5 NIGHTS THEY NEVER GOT THE REGULAR PEPSI NEITHER THE MUSTARD.
Other day even they close at 6 pm at 5:45 WE WERE DENIED SERVICE
MAIN BUFFET (BREAKFAST LUNCH & DINNER)
Orange juice was WATER WITH COLOR not REAL ORANGES
1 night my wife got a hot tea and was walking out of the restaurant with it She was stopped at the door telling her she can NOT leave with the TEA CUP They offered her a THIN PLASTIC CUP
Dinner was until 10:30 pm, at 8:45 BOLONESA sauce for the pasta WAS finished
This happened 3 times in 5
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
5๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
ALEXIS
4๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
Everything was great and the check-in process was smooth. Recommended
Jean Carlos
์น๊ตฌ์ 2๋ฐ ์ฌํ
8/10
Bonita propiedad y playa. La comida esta normal, puede mejorar
German
3๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
.
Aditya
5๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Everything was perfect in my stay
Darisa
2๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
The hotel is nice , the staff are very friendly, but very poor in activities. My family and I were bored at all while we stayed. I didn't like this whynhand resort , I would rather to stay at the whynhand resort in las terrenas...
Lespianny
5๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Lucero
3๋ฐ ์ฌํ
10/10
Todo muy
Kiara
1๋ฐ ์ฌํ
10/10
Un concepto diferente de combinaciรณn entre naturaleza y comodidad
Maria
1๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
Beautiful location, friendly staff, good food and lots of water options. Room we stayed in did have a faulty flusher on the toilet and a bad small on and off but that didnโt matter too much because we were hardly in the room. Itโs so beautiful and I would highly recommend!!
Jesica
8๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
I smoke cigards, they have only four or five places in the property that you can smoke. There is a sign and a metal ashtray and you stand next to it., they don't have even a chair to sit down and enjoy. You have to be standing next to other people in plain view of the bar like you are a kid in time out. I understand the separate area but they made it very unpleasant. They have cero activities for teenagers., went I tried to go with my 16 years old son to the gym to entertain him we couldn't do it because he was not 18. Totally absurd if you have your parent with you.
Roberto
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Todo muy bien y moderno
Maria Margarita
2๋ฐ ์ฌํ
10/10
Frederic LE
7๋ฐ ์ฌํ
10/10
Me encantรณ la playa. Me gustarรญa mรกs variedad en la comida. Las atenciones excelentes
Lucia
2๋ฐ ์ฌํ
10/10
The staff is very nice .
Ubaldo
3๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
Lo mas bello del hotel en su playa, la comida es mala, no varรญa, siempre es la misma y mala, las instalaciones son buenas. Las bebidas normales
Hector
8๋ฐ ๋ก๋งจํฑ ์ฌํ
8/10
Some staff members treat the local tourists sil a type of no empathy.
Miguel
3๋ฐ ์ฌํ
10/10
jeferson
3๋ฐ ์ฌํ
10/10
It was great!
David
5๋ฐ ๋ก๋งจํฑ ์ฌํ
2/10
I've consistently chosen this resort, but they refused my request for a credit during a family emergency, which was very disappointing.