홀리데이 인 익스프레스 로마 - 이스트

친절한 직원들에 기분이 좋았고 깨끗한 객실에 전반적으로 만족한 호텔입니다. 다만 단점은 카드키가 한번에 작동이 안될때가 많다는 것이예요.

The worst hotel I have stayed in my life by far. Terrible service by the hotel staff. The rooms we had were dirty, and broken, holes in walls. The towels had not been changed and put back up on the towel racks. When the hotel staff were informed they tried to say that's how new towels looked like. When presented with new towels that we had as well as those in another of our rooms they apologised. One of the rooms air conditioning units was not working and they accepted they could do nothing without hesitation and didn't try and resolve the issue or present another room. After complaining to the manager, we were then provided two pedestal fans. When asking the reception staff about the parking facilities provided by the hotel and travel to the city centre they seemed lost and could not explain at all. Overall the worst hotel I have ever stayed in especially on a 10 day trip in Italy, even worse than a camping chalet in Florence. 4 star - i think NOT!

Good value for money but on top of all that I lost my phone into the lobby and found it at reception well and safer. 5 stars for fairness.

Hotel was very clean and bright. Staff were always very helpful, polite and approachable. Nice breakfast, with plenty of choice. Stayed for six nights and always got a table straight away at breakfast time. The hotel is quite far out of Rome City Centre , however, a ten minute walk took us to the tram stop which took 40 minutes to get to Termini Station. The hotel provides a shuttle service for 2 Euros per person to the train station which gets you to Termini station in less than 20 minutes (check return time pick ups at hotelreception) Felt safe using both tram and train, and it’s a great way to see the outskirts of Rome. A shopping centre is a short walk from the hotel with a very large supermarket which catered for all our needs. A nice sandwich/coffee shop is opposite. Quite a few other shops and restaurants are around too. Would recommend this hotel if you’re happy to travel into Rome each day. Would also recommend purchasing the 3 day Omnia/Roma Pass cards too for entry into The Vatican and a couple of the main sights, also can use for public transport and Vatican open top tour bus.

Pathetic location, pathetic service, overpriced, staff does not understand proper english. Had a real tough time because of all these factors. Would never come back. Stay away guys if you can.