웨스트게이트 타운 센터 리조트, 키시미

Hotels.com should advise that the water park is at additional cost, $20 per person per day. The room was way outdated and not that clean.

I booked my room here because of the water park, free shuttle to Disney parks, and the proximity to Animal Kingdom. I also like that it has free Wi-Fi. I didn't know until after I booked the room that it costs an extra $20 per person for the water park. So my kids just went in the pool. The free shuttle to Disney parks is a joke. You can't catch it in the morning there then back to your room when the park closes. If you want to get to the park early then you have to leave early. If you want to leave the park at closing then you can't take a shuttle at opening. I didn't know any of this until the man at hospitality told me after I checked in. Since I wanted to spend all day at the theme park I drove there and had to pay $22 for parking at Animal Kingdom. The Wi-Fi at the resort kept going in and out. We liked our room but it was by the pool and we had a very hard time falling asleep because there were noisy kids even after midnight. We all loved the jet tub in the bathroom.

They should say in the description that the water park isn't included had 2 pay.

Disappointing experience overall. This hotel has several hidden charges and the staff is unfriendly. I ended up paying much more with no justification. They promised free breakfast and free WIFI. None were true. No free breakfast and super low WIFI (Don’t rely on their WIFI signal). They have people onsite trying to sell timeshares and are annoying. Another disappointing part is that check in is at 4:00 pm and check out is 10:00 am. They never show that at booking and if they do, it’s hidden and not easy to be aware. Overall, I would not stay in this hotel again despite the fact that I travel a lot to that area.