We just returned from a stay at this resort and overall had a really good experience. The customer service stood out right from the start. We had an issue with our room on the first night, and the staff handled it quickly and professionally. Everyone we dealt with was kind and helpful, which really made a difference.
The pool area is beautiful and well maintained, and we enjoyed the entertainment throughout the day and evening. The restaurants were decent, and what really impressed my husband, who is a former executive chef, was seeing the buffet chef regularly checking food temperatures. That kind of attention to food safety is rare and definitely appreciated.
As for the areas where the resort could improve, vegan dining options were very limited. Despite my best efforts to explain what I could and couldnโt eat, many staff members didnโt seem familiar with the concept of veganism. I was even given cheese a few times, so we decided to dine at the Buffet most often to avoid mistakes. This made meals a bit of a challenge for me.
Itโs listed as a five star resort, but I would personally rate it more as a four star. That said, for the price it still offers great value.
Getting into Playa del Carmen is expensive by taxi, so bring plenty of cash if you plan to explore off-resort. There is an ATM on site, but it comes with high fees and a steep exchange rate, so Iโd recommend preparing in advance.