Staying at Banyan Tree Bintan was pretty good due to its nice view and its facility. I luved the villa, view, spa, pool and beach except the SERVICE. Only people that I liked in the hotel was a check-in lady who I met during the check-in, and buggie driver, and the spa lady. Most people at the concierge was not so kind. I asked to bring more towels through the phone after check-in. But they never bring me anything so I had to call again after an hour. Also, I wanted to join about a program, but people were just not picking up the call or call me back, so I had to call four times to check whether I could join the program. Even though I got a bruise from Banyan tree spa, the spa itself was pretty gentle and spa lady was very kind. The most kind person in the villa during the stay was a buggie person. Well, even though the service was not very nice overall, I liked the view and room condition of the villa.