로열 데카메론 클럽 캐러비안 – 올 인클루시브

Entire staff needs retraining. Very unpleasant, the front desk staff had poor customer service. Most of them looked like they didn’t want to work and a few had an attitude. I spoke to four persons at the front desk throughout my stay and only one was semi pleasant. The unpleasantness stretched from the ground staff to the servers at the restaurant. The room was dingy and the bathroom needs serious remodeling. It was grimy and I didn’t feel clean at any point after showering. The room is old and musty the sheets were thin and the bed was uncomfortable. Requested a different room and was told none was available. I couldn’t wait to check out. The food was nothing to write home about. Lack if variety and flavor at the buffet. I certainly wouldn’t go back and can’t recommend this place to anyone. Unless renovations are done and the staff is retrained. One of the worst hotels I’ve stayed at. Don’t waste your money

i was pleasantly surprised during check in that there was a rental charge to use the safe in the room. I was directed to the " people service manager" who was very abrupt with her response that i had to pay the fee. Luckily i later met and spoke with Ms. Shaw who was more than willing to listen and offer a solutuon. she even went a step further and gifted me with a room upgrade. My stay at the property was made comfortable by the following kind and customer friendly staff: Saico, Ms. Shaw, Keino and of course the bar personnel who kept the drinks flowing. Whereas the property is somewhat old and rustic, the quiet nature of the property allowed for a bit of fun and relaxation.

This is our 2nd stay at the Decameron in Runaway Bay. I booked 2 standard rooms instead of the cottages. The size of the rooms were good and so was the showers. The bed was lovely and comfortable and the service provided by all the staff was great. Excellent service from reception staff and dining staff and especially the quality of service and food from the breakfast cooks. Big up the omelette man - my boys loved his omelettes :):) Great entertainment by resident staff - really engaging and fun for all ages Couple of negative things - 1. There was constant work going on in the neighbouring rooms which meant you couldn't relax in your room (lots of drilling and banging) 2. The standard rooms could do with a revamp - rooms looking a bit drab especially the bathroom. 3. When you opened up the bathroom window no ventilation due to window being boarded up??? This meant that the bathroom condensation never cleared up I would definitely come back and will recommend to friends/family :):)

My stay was great only one concern some of the staff in the service department could use some training in dealing with the guess. The bar staff was great. I would be back nice hotel to visit.

The food is good. The hotel dancers are amazing! The entertainment coordinators, bell hop, check in agents were always polite and courteous. Activities for the whole family to enjoy.

The hotel is beautiful and we'll maintaibed. You really should consider making your WiFi free for customers, also to be charged to use the safe during your stay is a bit unfair considering the cost to stay there in the first place