Never had a good experience with Holiday Inn Express before, and this one was no better. On the first night, I found a big bug on my bed and it went under the bed before I could catch it. I was in a hurry and left the hotel with only requesting for a clean up due to a bug finding. Later, I found out the bug was in fact a German cockroach. I tried to get relocated, but could not be due to multiple reasons. The hotel staff said the room has been throughly cleaned, but there were still crumbles on the floor I found the previous day (not mine). There were also some dark sprayed stain on the bathroom after the so-called “clean-up”. As you can imagine, every night was a nightmare and I could not have a decent sleep for the entire stay - scared to find another bug on my bed.
The hotel staffs tried to help me to get relocated but there was limited resources on their side. So, I am thankful for trying. However, it does not give an excuse for not cleaning properly. Seriously, I am never going back there ever.