스테이브리지 스위트 뉴올리언스 프렌치 큐티알/디더블유티엔

My review is not that great because the hotel is under renovation. I am sure it will better when it is completed. The location is great and the valet staff was wonderful! The front desk staff were nice. The room was not clean though, carpets were dirty, and so were the floors. I dropped something under the bed and was grossed out when I had to get it. The box spring was ripped and there was so much debris under there I am sure it was not cleaned in a while. I know there are challenges during a remodeling, but that is no excuse for the housekeeping staff to be lax in their duties. In addition, the air conditioner did not work well, we were very hot.

The furniture was uncomfortable and underpasses, the hallways were hot and barely air conditioned. The workout room was incredibly small with underwhelming equipment. The hotel is undergoing renovations and we were told that they were not going to be working during the weekend... well they did. We could here the utility elevator going up and down the building side all day long. They started pounding on the units above us at 8am on Tuesday. The whole floor we were on should not have been reservable- the sound from construction drove us absolutely crazy and hotels.com, nor Staybridge made any effort to tell us about the construction during the checkout process or at any point leading up to our check-in. Not a single mention. I asked for 3 regular coffee servings and they came back with 1 regular and 2 decafs. Which it barely mattered because it tasted so awful. Towels took hours to get.to us by housekeeping.

The hotel was a disaster: Under construction No lobby No pool Jackhammers going at 0730 am Halls smelled like marijuana Bed was awful Had to stand in street to load and unload Shower leaked

Information about construction/renovations was not easily found on hotels.com website. Only after receiving an email from Staybridge about construction noise I found a very small “Information about your stay” section on your website. The construction noise made it impossible to sleep after 8 a.m.. In addition to the construction noise, the water pressure on one afternoon was low and the next morning we had no water. The only option was to use the restrooms on the 2nd floor. On my third and final night, I returned to the room to no cable. On a side note, I was never able to connect to the “free wi-fi” advertised by Staybridge. One manager we spoke with was defiant and only after an ongoing argument about the water did he agree to comp a portion of my stay. Do not book this hotel.

After booking my non-refundable room I was sent an e-mail stating they were under construction. Upon getting to the hotel the construction made it almost impossible to park for vallet service so we ended up missing it and spent an hr trying to get back to the hotel due to all the side roads being blocked off. There were no vending machines available in the hotel to get a drink (and was not interested in walking a block to get to a store). The room was clean and spacious. The next morning my husband had to walk and get the car himself because, although the valets were very nice, neither of them knew how to drive a standard. With that being said we still had to pay for the parking! Wish we would've known before I booked the room that they were under construction because I would've never booked there!