그랜드 벨라스 리비에라 나야리트 - 올 인클루시브

Nice resort but not the four seasons

We loved the resort however the beds were not very comfortable. The room next to us was given to 4 young boys and other than the first night we couldn’t sleep until 2 or 3 am because of noise. We begged them to move then they did not! The food was good but no entertainment (an hour of cheesy lounge acts in the lobby that no one wanted to go to). I wish there was music by the pool but nope! Only by the pool bar. The service by the pool was great however!

Arya, 5박 가족 여행, 2021년 6월 12일

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First big trip in the new world we live in. Felt very safe at the Grand Velas where they took every precaution to protect guests and staff. The service remains excellent, nothing is too much trouble for their entire team and we saw no difference at all from the levels of service from our visits before Covid.

7박 로맨틱 여행, 2021년 4월 15일

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Great but not quite 5 stars

Overall, we had a great time at the Grand Velas. There were a couple of issues that dropped our perception of the property. I would call it 4.5 stars vs 5. For one, the lunch time options are very limited. The activities for kids are amazing... pretty limited for adults. The concierge, waiters, pool staff (especially Nadia) and house keeping were TOP. What soured the experience for us was the front desk. We needed to add a guest for one day and they were trying to impose a crazy price that was double their listed price on their site. Took an hour for them to agree to honor their own price... was not a negotiation I was expecting to have at a 5 star.

Zach, 1박 가족 여행, 2021년 4월 9일

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Great place to stay that is taking precautions with the COVID to make everyone feel safe. Restaurant openings are still limited. I'd recommend having your list of restaurants ready with times you want to eat each night given to the concierge at last on the day of arrival, if not before. If they try to recommend Azul the main buffet, just politely ask them to book the nice restaurants that you've requested. Also the COVID test is easy and quick but I recommend doing the test 2 days before departure. Nobody at the airport ever checked for our results so it's a bit of the honor system right now.

7박 가족 여행, 2021년 3월 28일

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The quality of food was amazing .. top quality and a higher standard that most 4/5* all inclusive resorts. The restaurants were designed beautifully. Drinks were top quality. The staff were wonderful. Very high level service. Our personal concierge Ramon and Pepi were very attentive.. nothing was too much trouble. The hotel paid special attend to COVID-19 health and safety regulations, we felt very safe. All staff wearing masks all the time. The chef at the Asian restaurant came out to chat with us about the food as we asked for a tasting menu given we couldn’t decide which dishes to try. Excellent meal. The waiters at the pool/ beach were very attentive and service excellent.. they all very friendly. We loved the resort and would definitely go back. Spa was good and so was gym.

5박 로맨틱 여행, 2021년 1월 20일

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Impressed from the moment our driver picked us up to the day we left, all staff so attentive and kind, we will definitely return to this resort. the spa is the best I have ever experienced!

Patti, 친구와 4박 여행, 2020년 10월 24일

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We have stayed here before and will be back again. The check in process on a couch with a shoulder massage is incredible. Check out is the easiest in the country. Our Grand Class Suite on the ocean had an incredible view and the responsiveness of the staff was spectacular.

Ric, 6박 가족 여행, 2020년 10월 16일

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This is a beautiful property. It was very clean. Every worker had a mask and a face sheild on. There was hardly anyone there due to Covid-19. I felt very safe because everything was so clean. The food was amazing. Great place to go if you want to relax at a beautiful uncrowded property. The rooms were great and everyone was so nice. They give great customer service!

3박 가족 여행, 2020년 9월 6일

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This resort was definitely first class. The staff and service was excellent. I can’t wait to go back.

Mary, 5박 가족 여행, 2020년 8월 4일

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Happy birthday to my wife

Grand Velas in Puerto Vallarta.... celebrating my birthday my husband Rafa with the help of Jose & Ramon our personal concierge organized great celebration every night ..... best birthday ever. During the day at the swimming pool we had the bests person waiting on us treating us like royalty.... Nino & Nadia sure made it special thru out the day giving us great service drinks and food just kept coming. Wow incredible vacation Our pool bartenders were also excellent .. very attentive great drinks and great service Santiago & Eynar.... can't say enough of Grand Velas Puerto Vallarta we had a blast. Wonderful birthday celebration... can't wait to go back....

5박 여행, 2020년 7월 30일

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