The only thing I liked about this hotel was its location. Las Condes area is very safe business district, which is an exception in Chile that I found later.
Not many staffs speak English and the problem with it is that the housekeeping missed many things so that I had to call the service several times. More than anything, my plan included breakfast and I enjoyed the meals (although you may not expect a strong coffee or vegetables!). The problem was I had to sign the bill every morning - with a "tip" space while the staffs are watching me! Well, I have not practiced tipping convention in a hotel breakfast. So it was strange. But the more problematic part is that the staffs pointed the "tip" space with a pen that they were handing to me. Ouch, it was very awkward. Believe me, I am accustomed to 15-20% tipping culture from Chicago, USA. But this practice in a hotel breakfast was very strange to me.
Also the water pressure is very weak, which was a concern in showering and in the toilet.
Oh, I have to add, to be fair, though, that the concierge service staffs were very helpful with good English.