4/10 - ๋ณดํต์ด์์
2025๋
8์ 12์ผ
Poor customer service
Just a bad stay. Got to our room, the door was already open, looked like someone had sat on the bed already, the heat was on in the middle of August with dirt, debris and dust bunnies all over the floor in front of heater. We asked to switch rooms because that is a little uncomfortable and eery. All we got at the front desk was excuses and reasons why these things happened. We didnt get any empathy or an apology until I asked if we were going to get one. He said he is not supposed to change reservations but will under these circumstances. I mean I didnt need to know anything of what he said quite frankly. Just "I'm so sorry about that, would you like another room?" would've worked just fine. He literally said "housekeeper always leaves rooms open, she's famous for it and he needs to talk to his manager. Also maintenance was in there fixing the air conditioner, so he must've left it on heat and thats why the debris is on the floor. Also the maintenance guy probably was the one who sat on the bed."
So I didnt need excuses or justified reasons. Just apologize and move me. Yeah, we wont be staying anywhere near there again.
Darcie
Darcie ๋, 1๋ฐ ์ฌํ
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