First of off, the pictures make this property look completely different than what it was. I'll start by saying the front office staff was great! No complaints during check-in or check-out. The hotel is located in a cluster of hotels. All the other hotels are actual hotels but this one is a motel. When I got to my room, I remembered the picture I saw on here and said to myself "where is that at"? The headboard on the beds are the same, that's about it. Speaking of beds, the headboard wasn't even connected to the bed and the bed kept rolling away. There were stains on the comforter. Thankfully, I always bring my own sheets and pillow cases. One look at the bathroom and I knew I was not going to shower there. But that's not all. Five minutes in my room and suddenly I hear what appeared to be a fight right outside. The door and walls are so thin, you can hear everything. My 15 year old son was scared. Next thing we know, the police was there. I'm like oh my goodness gracious. Apparently, that was settled but about an hour or two later, we hear fire trucks approaching. Sure enough, they were coming to the motel. Not sure what happened, they left shortly after. After the event we attended, we returned at about 11pm. As I tried to get comfortable, my son informed me he wasn't going to sleep that night because he was scared. At that time, we packed up and checked out at midnight!
I tried contacting Hotels.com to help but the response I received was unacceptable.