I recently stayed at this hotel and unfortunately, my experience did not meet expectations. We were disturbed early in the morning by a loud altercation in the hallway, which affected our rest. Additionally, the food served during breakfast was cold, and it seemed that the breakfast area was excessively monitored by staff, which detracted from the overall comfort of the meal.
The cleanliness of the room was also a concern. The sheets on the bed appeared unclean, and despite requesting fresh ones, we were instructed to go down to reception to collect them ourselves. Moreover, the bathroom was not adequately cleaned, further contributing to the dissatisfaction with room conditions.
On a positive note, I appreciated that the hotel pool provided floaties for young children, but the pool itself was quite small and the pool water was very dirty and cloudy. Given the size of the hotel, the pool is not suitable for the number of guests.
The location of the hotel, however, was ideal and convenient, which I found to be its best feature. Overall, I preferred my previous stays when the hotel was operated by Embassy Suites, as the quality of service and comfort were far better then.