I don't usually write lengthy reviews for resorts but I've decided to leave a detailed account of my stay at Belmond because my husband and I picked out this resort based on the high ratings on the Hotel.com reviews. First, the check-in process was pleasant and speedy. The reception staff, Blw was very welcoming. However, when we got to our cabin, we were very disappointed with the condition of the rooms. There was a dead butterfly on the living room floor, hair in the bathtub and cobwebs in the corner of bathroom ceiling. Also, on the first night of our stay, we couldn't sleep well because the pillows were smelly and the bed frame squeaked with every turns. Moreover, on the next day, we found out that only the half of the used towels were changed with fresh ones. As for the breakfast service, I was disappointed with the limited choice of menu and poor service. For example, when my husband had to ask more than twice to get his milk with his coffee. Finally, on the third day, I slipped and fell on the bathroom floor because the floor was too slippery. I ended up with a sprained ankle and bruises on my left buttock. I've notified the reception desk of the accident and asked for ice and some first aid products for the injuries. However, only a bucket of ice was sent to the room. None of the staff had asked us to see how badly I was injured.My husband and I love traveling in Thailand and we've stayed at numerous 5-star resorts in the past but by far, Belmond was the place ever.