Aircon is only ok for 1 room (the only one with separate aircon unit, others are central aircon) out of a 4 bedroom villa, no hot water, and no water at times. Common area (tv and dining area) and kitchen is not aircon (well maybe i didn't study more thoroughly before I book), and very hot without usable fans (there's 1 big fan is above dining table but i can feel 0 effect of the wind created by this fan, more like making the roof look good rather than being used as a fan). When you call about problems hotel always say yes and check (which is nice), but never really revert back whether problem being addressed, I had to call to be noted that problem is being solved every time, training needs to be given to improve on reverting.
People are genuinely nice and pleasant, just need more training. Rooms are clean. This is more like 4 hotel bedrooms surrounding a common area, kitchen and swimming pool, not 4 bedrooms under the same roof. Privacy is not so good since public pool access is very open and anyone can walk into your common area. Please check well before you book.
I dislike this just because the basics not being right, the in-room aircon being bad and water problem, which already kill any desire to come back.
I can't blame them for outdoor common area and privacy issue, that's just my bad judgement.
