I have made a reservation by Hotels.com, but when I arrived in the hotel the receptionist told me my reservation was not registered and not active. I showed her my booking confirmation e-mail received by Hotels.com, but she only replied me "I don't know, but your booking is not active." again and agin. So, I had to argue with her for about 1 hour.!!!!!!!!!!!!!!!
And, they made me angry when I checked out. They gave me my deposit back, but my money was deducted for using Marbolo cigarette of mini bar in the hotel room. I did not touch anything in the mini bar, so I had to argue with receptionist at the front desk for about 30 min.!!!!!!!!!!!!!!!!!
This hotel wasted my time and offended my feelings, so this hotel is the worst hotel that I've experinced ever.