Room wasnโt ready at 3:00 pm check in. No complementary water at check in.
Was told that thereโs one in the room even when my room wasnโt ready.
The guy at the reception is just ready to go home and wasnโt ready to address my concerns.
MacMaurice
MacMaurice ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 20์ผ
jasmine
jasmine ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 18์ผ
Hilton in Name Only--STAY AWAY
Check in was difficult. The clerk manning the desk could not find my reservation, despite the fact that one of the two people had already checked in. And I made the reservation. When shown evidence of the booking, to include the reservation number, the clerk remained perplexed. This was aggravating and unnecessary. There was NO breakfast, despite the fact that I booked expecting breakfast included. The Hilton Garden Inn further insulted its guests by requiring a $15 per night charge for parking. There was no security, even cameras (I looked for them), and we were further insulted by the hotel's telling us they are not responsible for damages in the parking lot. Hot water and water pressure was a real problem as well. Very disappointing!!
SAMUEL J
SAMUEL J ๋, 3๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 6์ผ
David
David ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 6์ผ
Surprised that have to pay for parking. Thatโs just ridiculous!
Kathleen
Kathleen ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 5์ผ
Duane
Duane ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 5์ผ
Normal
Yufan
Yufan ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 30์ผ
Stay was excellent just wish they couldโve said they doing construction
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 29์ผ
sophy
sophy ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 3์ 25์ผ
Annette
Annette ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 23์ผ
Antoinette
Antoinette ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 14์ผ
A HOTEL IS HOTEL. HOWEVER I WONT BE GOING BACK TO THIS ONE. THEY ATTEMPTED TO CHARGE EVERY CUSTOMER $15 TO PARK ON THEIR LOT. WHAT HOTEL IN AMERICA DOES THIS? NOT VALET. NOT A GARGAE. NOT A SECURE LOT. NOT FOOTBALL GAME PARKING. JUST $15 TO USE THEIR LOT WHILE PAYING TO SLEEP THERE FOR A NIGHT. WHOEVER THOUGHT OF THAT NEEDS TO BE FIRED. THIS CANNOT BE A HILTON REWARDS POLICY. IE STAYED AT THIS HOTEL AT LEAST 6 TIMES OR MORE ON TRAVEL IN THE LAST 2-3 MONTHS. NOT ANOTHER PENNY. I HOPE MORE OF YOUR CUSTOMERS END THEIR RELATIONSHIP WITH YOU. IM VERY UPSET AT THIS FRAUDULENT BEHAVIOR.
Michael
Michael ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 13์ผ
Jacqueline
Jacqueline ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 28์ผ
Nicholas
Nicholas ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 28์ผ
Hotel with under construction, renovations wouldโve been nice to know ahead of time.
Thomas
Thomas ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 2์ 28์ผ
Okay, so I picked this hotel because it had a restaurant and it was going to be a long day and I didn't want to go out. After booking I got a message saying that the restaurant was closed and under renovation. Thankfully there is a Friday's restaurant within a short walk and the people there are quite friendly.
The hot water in the morning didn't go hot (perhaps because of the renovations) after running it for quite some time, so a cold shower.
They'd made a big deal about providing a packed breakfast in the morning (they provided a printed sheet about it) because the restaurant was closed. It was supposed to be available from 6 am, I went down around 6:35 am to leave, no packed breakfasts in sight. Perhaps it was aspirational on their part, but the breakfast was an absolute myth.
The coffee machines in the room provided half descent coffee.