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Unfortunately the sleek design of my hotel room was actually a painted concrete floor-- the kind people have in basements, not bedrooms. The problem is, with a bare floor and no curtains, the room had zero sound dampening elements. This meant hearing the people above me walking around when they were in their room, plus hearing the pounding bass and dj on the mic from over at Coyote Ugly. Staff eventually gave me earplugs to help with the noise, which is a poor solution to the design issue. Secondly, the vents faced directly at the pillows on the bed so the air conditioning blew in my face whenever it kicked on. Everyone who worked there was incredibly nice, but look elsewhere for a comfortable stay.

We arrived early and attempted to check in early but they were completely sold out and had no room to put us up in. We did have a walking tour of the Gaslamp district that was going to start soon and take until mid afternoon. the front desk staff graciously held our bags until our room was ready, upgraded our room, called us to let us know that the room was ready and our bags were already in the space, helped us with directions, and were wonderful and quick at check out. Thank you Keating Hotel Team!

Service was pretty solid but that was the only real plus. Windows didn't operate properly so closing the blinds to the room were near impossible. We also had a handful of pantry moths in the room, a couple of which were smashed on the bed under a heavy throw. The floor looked fairly clean but was obviously dirty if you set foot on it barefoot or in socks. Tv is set up so you can't bring a roku or firestick. The hotel did a good job making the street noise bearable, but my God could you hear every word of your neighbors conversation, and the steel countertops plus the thin walls make everything your neighbor does annoying. I wouldn't recommend booking here at all if your a lighter sleeper or easily annoyed cause you'll have a rough night 100%. If you just want a convenient place to pass out at 4-5 am after a night of drinking that checks a lot of the boxes this place is fine. Staff seemed to respond quickly to my concerns.

We arrived 2 hours early for check in, my daughter had an interview for a residency at the University of San Diego a little boy. We needed to get into the room as soon as possible. A manager or viewed with me and raised his voice was very unprofessional and charge me $50 to get in to the room to hours early. The room is already in the hotel was not in Pasadena they have vacancy. He still insisted and 14 $50 to check in to hours early. He put us in a room Overlooking a roof with air conditioners in the trash was under an hour window and every morning at 5 AM the trash truck came and was very very loud. We paid for a Cityview that we did not get it. The room was not very clean. We came back one day at 3 o’clock after leaving early in the morning in our room was not clean they skipped it. The gentleman at the desk were very pleasant the manager named Jeff was very very rude and unprofessional. Will not stay there ever again.

Excellent location. Right in the heart of the Gaslamp. Bed was comfortable.