Terrible service. Firstly, they forgot to send the email for their check in process (boarding pass). Waited 30 minutes to check-in. Arrived late in our room to a broken bed! the middle rod of the bedframe was so bend we has a dip in the middle of the bed! Had to sleep on the floor with no solution for 10hrs! There solution was to straighten Velcro wooden slats and claim the bed is not broken.
We had to find another hotel. Very disappointing.
Colette
Colette ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 30์ผ
Donโt book with cozysuites
Overall we still had fun but the hotel as a whole including the rooms and hallways was awful. Dirty! Something brown dripping down the walls of bathrooms. Room didnโt look like it was cleaned by staff just last renter maybe. In the hotel main hallway there was dog crap that sat there untouched for hours with just a wet floor sign. There were I think 4 elevators but at check in only 2 were working by the end of the trip only 1 was working! The pool was closed and we were not told about that when booking. The water park and arcade were really only nice things about this hotel so we tried to be away and outside more.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 1์ผ
The room was very clean and comfortable the only part was i dislike like the sofa bed I rate it a 1 out of 10 itโs not sleep able at all I rather had a cot in the room.
I also asked for a blanket there was no blanket given at all.
I think a cot should be placed in the closet.
Lashawn
Lashawn ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 7์ผ
Amara
Amara ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 28์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 8์ผ
Sharon
Sharon ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 5์ผ
alexandria
alexandria ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 10์ผ
aaliyah
aaliyah ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 4์ผ
I had a 2br 3bath suite, it was clean n cozy had everything to our convenience it was home a way fr home. Checkin was easy there was entertainment for both the kids n adults. The water park on the premises was convenient also.highly recommended for family vocation.
Cadrene
Cadrene ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 20์ผ
2nd year in a row using cozy suites we love it n the show boat is amazing we will be back next year
Crystal
Crystal ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 19์ผ
Overbooked and had no room
When we arrived at cozy suites they over booked the hotel and they were unable to provide us a room. When we went to the room the first gave us there was someone already in the room. Cozy suites is run by a 3rd party and do a terrible job coordinating with air bnb. This place is not worth your time. We did get a full refund but it was easily the worst place i ever booked. DO NOT GO HERE.
Matt
Matt ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 4์ผ
Cozy suites is a third party company and didnโt honor terms posted by Expedia so I have to wait for my funds to be returned and rebook somewhere else with funds slated for my stay experience. Customer service is terrible. I was held liable for a bad partnership between Cozy, Showboat & Expedia all three are terrible for this inconvenience no one helped the customer.
Google
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 2์ผ
Marisa
Marisa ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 1์ 19์ผ
The bed and couch were very uncomfortable and the air conditioning didnโt work so it was very hot in the room. Yes need heat but at night would be nice to cool it down.
Tamara
Tamara ๋, 3๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 15์ผ
Louis
Louis ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 1์ 14์ผ
The property is dated but clean.
Wanda
Wanda ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 12์ 7์ผ
LoVance
LoVance ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 12์ 1์ผ
Good weekend geataway.
It was a great room with a beautiful view of the ocean. The room was clean and smelled pleasant on arrival. It only one trash can for the room and no other trash bags for trash. Overall a good experience at showboat via comfy suites.
CAPRICE
CAPRICE ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 11์ 26์ผ
The water jar was so dirty and moldy. One of the bed frame was broken that when laying down it sunk in. The table was wobbly.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 11์ 22์ผ
Rodney
Rodney ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 11์ 1์ผ
Danyell
Danyell ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 10์ 29์ผ
The place was very clean and the perfect size for a couple! We stayed 5 nights and the price was super cheap compared to any other place in Atlantic City at the time. We had a gorgeous view from the 20th floor or the Showboat, and it was definitely somewhere I will book again!! Thank you