It was disappointing that a 4-stars hotel did not provide drinking water in the room on a daily basis. The sound insulation in the rooms was very poor. There was a lot of noise from the corridor and the floor above, both during the day and at night. It’s a noisy hotel. Despite requesting room cleaning, someone entered the room while we were away, turned on the air conditioning, and used the toilet. When we reported this to the reception staff, they showed no concern or interest. The reception was not helpful. As a result, we were not satisfied with your hotel. It was a disappointment.