바이아 프린시페 그랜드 자메이카 - 올 인클루시브

Chech in was a nightmare. Long lines to dining was also not exciting

We were 8 family members. We found the hotel to have its usual cham. Social distancing, sanitization of rooms, restaurants etc..and wearing of masks are enforced. Felt confortable and safe. Nice place. Checking was a slow but they gave us more time after checking out to make up for the delays.

Trip was great. Covid precautions were implemented by staff and guests. It provided some peace of mind in these difficult times. Great olace to relax and rejuvenate

Been here 3rd time now. Good hotel to spend with family. Great food. Making do with the covid adjustments well, however because the buffet is no longer self serve, the lines take long. The hotel has less guests than normal but yet I've never seen a line for food before now. Perhaps they need more servers on the buffets line. Overall still good though

The facility itself is clean and well kept. The male staff, every single one of them from Janitors to Chefs were all very pleasant and very welcoming. The majority of the female staff were very indifferent (the younger ones mainly) and did not seem like they wanted to be there or like they could not be bothered. On the day of check out room service knocked us up at nine to remind us that 12 Oclock was checkout and she told us she had to clean because she worked on two floors, low and behold by 11 she called to say she was checking if we had left because she would come and clean if we had , even though we had stated that we would be leaving at 12 which was the time to check out. We got the feeling that she was prompting us to leave before the time so we could clean and she completely disregarded the fact that it wasn't even time yet. Sure enough as we waited for the bell boy to come collect our bags at 12 she was already outside mumbling. This hotel has potential but I would not revist as the customer service is extremely poor. I was also very disappointed as a female to see the females behaving the way they did. There was even a quarrel between servers that we overhead while waiting on our server to refill our drinks and she completely disregarded us to engage in the quarrel in the kitchen that all the guests could hear. I had high hopes for this hotel. I have never felt so disappointed in all my life. I wanted to relax but left feeling cheated and annoyed.

Plumbing issues. Sliding glass door did not lock. Buffet food was great but tourists acted like slobs! Staff was excellent!