바티칸 스위트 호텔 & 레지던스

It’s very hard to find especially if you arrive at night. Very limited hot water, have to wait one hour for the hot water after each shower The safe in the room doesn’t work, It’s a good 15 minutes walk to the bus stop.

We wish we could of use the fridge for cold drinks , I didn’t care about the kitchen . The extra cost to use it , should be clear . This is very disappointing, everything is far away and no ice machine , so good luck for cold drinks . The internet is not too good either, what a waste of time .

Muy limpio, silencioso, confortable

We arrived at the hotel late afternoon & just wanted to check in & put down our luggage. This was not our first time in Rome either. That changed quickly as we saw the room. The property is not as advertised. We were put in a small filthy, room & it’s not close to what was advertise & what we booked. The room smelled like someone had urinated in the place. The aircon did not work either. We asked the reception and he said it’s not working through the entire hotel. The beds were very old, Bedding & towels washed out, smelly pillows. It was advertised to have a full Kitchenette included, we got a walk-in closet behind steel doors. They also wanted to charge us extra for the use of this as according to them this is NOT included in the price of the room. This was also not up to standard. When we spoke to the person at reception he was rude and told me to go buy soap & make sure we clean the things in the kitchen. We only stayed the 1 night from the booked & paid 4 nights. We informed them that we will be checking out as the room as not what they said it was. They refused to refund any money to us including the overpaid City Taxes as we will have to pay this to another hotel again. The breakfast was again not as advertised. We again spoke to the reception and they we’re not helpful at all. They had promised to be in contact with us and took my email info to sort out the refund and the taxes we paid but have not contacted us at all.

Spacious,bigbathroom, great service

The receptionist was super helpful, telling us what was close and how to get there whilst also giving us a map. The room was clean, had a slight smell of sewage in the bathroom but over all was a nice clean room with daily cleaning services. I loved that the room came with a safe and fridge. Rome is a beautiful place and all we could’ve asked for is a clean room and a place to sleep. And this hotel was more than we could’ve asked for, and in such an amazing location next to the Vatican!