Pros:
I would like to highlight that the food was exceptional—delicious and well-prepared. We were served restaurant-quality meals three times a day, expertly crafted by the chef. Five stars to the chef!
The room was spacious, featuring a walk-in closet and a large bathroom.
We had the unique opportunity to observe crocodiles in their natural habitat while feeling completely safe.
Cons:
The main reason I would hesitate to return to this resort is the limited availability of umbrellas at both the beach and pool areas—only five in total. This made it difficult to find adequate shade.
The temperature in our room did not go below 25°C, making it uncomfortable for sleeping. Despite reporting the issue three times, and staff attempting to address it, there was no improvement. The lack of air circulation made the room uncomfortably warm.
On the night of our arrival (Saturday), we realized we had forgotten a hairbrush. When we visited the shop in the lobby on Sunday, we found it closed for the day. A receptionist kindly asked if we needed assistance, and after explaining our situation, she assured us that a maid would provide a brush, as it was typically included in the room amenities. Unfortunately, we never received it. The following day (Monday), we checked the shop again, but they did not carry any brushes or combs. When we asked the concierge if a staff member could purchase one for us on their way to work, we were informed that employees do not leave the resort premises.