I have a membership can get 20% discount on spa service. I’ve several checked discount is available with hotel staff and used spa. However when we had check-out, they said “discount is not available cause the spa cost is already special promotion. I’am very unhappy no one explained to me before.
And reception staff are not friendly, unkind. Processing check-in, I didnt informed any information regarding breakfast location, swimming pool facilities, etc.
Detail explanation is to be required.
Otherwise, guard in pool, staff in restaurant is very nice.