홀리데이 인 익스프레스 호텔 & 스위트 어번 힐즈

Everything was great! Highly recommend!

Great hotel very clean and comfortable excellent staff always stay here when in town for a concert

They loose points over the mediocre breakfast. The pancake machine was broken (it happens.) But, also-they were out of both hot water and Decaf coffee. Why are we decaf/tea drinkers so persecuted?! In addition, the hightop I first sat at had very uneven legs. I had to move or I would have spilled everything.

We stayed for four nights. Key cards are only good till 2:00 PM the next day, even if you stay multiple nights. We had to have them reprogrammed multiple times DAILY. We talked to other guests who had the same issue, constantly having to get new cards. One guy told us they forgot his wake up call and was late. There was a bidet on the toilet, it didn't work, it looked gross and was uncomfortable to sit on. The bathroom fan sounded like a jet engine and all the doors were very loud. When sharing a room with three other people, this was rather frustrating. Housekeeping arrived every morning around 8:00 AM while we were getting around for the day. If you sent her away, she never came back. The pool was nice, except the smell in the deep end. Breakfast ended at 9:30 AM we came down at 9:25 AM got one plate of food and sat down. The attendant closed the door promptly at 9:30, even though there was a ton of food left. Instead of letting us know it wouldn't be refilled and we could continue to help ourselves, she just closed the doors. We watched a family come down at 9:32 AM let themselves in and get breakfast. The attendant didn't say anything, not even excuse me as we watched her push her way through to clean up around them. We watched a staff member bring a crib to a room, when they opened the door she just walked away. She didn't offer to help them move it inside or anything. Only one elevator seemed to work all five days we were there, which was fine until the hotel got busy.

This was such a pleasant experience! Seriously, the heated toilet seat - my kids were amazed, and we all enjoyed. Very clean, well decorated, and the area was great - I came for a concert nearby but the giant mall next door was a plus I wasn’t prepared for. The aquarium was AMAZING. Highly recommend this holiday inn, great price for the features. Also, breakfast was great and employees very friendly.