(2) people at the desk, yet they had me use a kiosk to check in. I could barely understand the person on the other end and the front desk was talking over them. Elevator was out of service. I had to carry my bags up the stairs. Room key didn't work, I had to then carry my bags back downstairs. They didn't believe me that the room key didn't work so they went up the stairs with me to check the key. It didn't work, they had me wait in the hall while they went and got a new key. Then the remote to the tv did not work. The phone in the room didn't work so I had to go downstairs to tell them. They brought a new remote it worked momentarily, then it didn't needless to say, I also had to redress to go downstairs and once again have them come to my room to check. Ultimately, they had to move me to another room not a King as requested, but a double. Very FRUSTRATING after a long drive and a long day.