We really appreciated the location. It was easy to get to the theaters, which is what brought us to NY. However, despite arriving past their check-in time, we had to wait because a large group had just arrived and taken all the available rooms. It sounded odd since we had a reservation, but we rolled with it. We got our room key, and the elevators were interesting. You have to join a queue by entering your floor number. Rarely were all elevators working, usually just one, which meant there was a line. I am all for safety but surely two elevators at all times is needed. Entering our room was disappointing as it was a closet, even by NY standards. For two average sized adults with luggage? It was tiny! Plus, a large human hairball was on the floor when we walked in. It didn't make me feel like the room had been adequately disinfected and cleaned. This was cost-efficient, but you pay for it by second-guessing how clean everything is that you're using.