The receptionist was friendly, however, the attitude of the manager was unacceptable. Since we were attracted by the private on-sen inside the room on the website, we requested for such room when we made our reservation. (We are 8 persons/4 rooms) As we arrived, the receptionist tried to arrange for us, but the manager refused & asked for an surcharge with 7500Japanese Yen/per room. So we decided to give up 3 rooms with private on-sen and requested only 1 room for our friend (which celebrating their wedding anniversary) the receptionist discussed with the manager again, the unhelpful manager say no again. We don’t think it was so difficult to offer one room only. It made us disappointed.