2/10
Male. 35. Traveling with wife and 2 year old twin sons with developmental disability.
This trip was special for my family because we just lost my mother in law after a long in home hospice stint. We were very much looking forward to family downtime after a difficult season and traveled 6 hours. Our trip was for 3 nights in a king suite.
This hotel was a horrible choice, unfortunately. One staff member was at the desk on arrival and he was clearly overwhelmed. Multiple people were waiting to have keys reprogrammed and to check in. We right noticed our AC didn’t work after we had setup our cribs and got the kids situated. We figured we are at the coast and wanted the window open anyway so thought it would be fine.
Multiple guests had the problem throughout the weekend. My card stopped working multiple times each day we were there. Each time we were returning from an outing with our arms full with children and bags. Each time we had to walk around the entire building and then sit and wait for the one overwhelmed front desk person to finish whatever they were doing to reprogram our key. Very frustrating situation but we made the best of it.
On Sunday, one of our boys got sick and had it coming out of both ends. Rough day. Around 8 PM, got kids asleep and I stepped out to pick up our DoorDash order. My key card stops working again. So I walk around and stand and wait and end up getting verbally assaulted by the overwhelmed staff member.
Eric
3박 가족 여행