8/10
Booked 3 nights at JW Marriott Xiโan Southwest, room is new, spacious and clean. Bathroom view is very nice for the studio room I booked. The first 2 nights are great, however the last night we had encountered a security incident, while we are sleeping, a Korean guest who stay at the room beside us are drunk and keep smashing our door at midnight around 2 am, and the hotel staff wasnโt able to stop him immediately. It wasnโt a pleasant experience, but the good thing is that after the hotel management acknowledged the incident, they contact me to properly express their apologize and offered some compensation. And they also mentioned will improve their security protocol to better handle incident like this in the future. So the resolution at the end is satisfying.
Ziqin
3๋ฐ ๊ฐ์กฑ ์ฌํ