2/10 - 별로예요
2025년 6월 28일
Filthy, Rude, and Unsafe - Never Again
Filthy, Rude, and Unsafe – Never Again
We booked this hotel expecting a clean, no-smoking stay, but what we got was disgusting. The first room reeked of cigarettes, despite being non-smoking. The sheers on the windows were shredded, the room was filthy, and the air was musty. The front desk clerk moved us to another room, but it was just as nasty—again reeking of smoke once we turned on the A/C.
The bed had EIGHT layers of mattress covers, clearly trying to hide huge brown and yellow stains. It was disturbing and unhygienic. To make things worse, the swimming pool was green and clearly hadn’t been cleaned in ages.
When I returned to the front desk to express my concerns, the man told me not to complain where others could hear, and instructed me to go around to the back. Then he eavesdropped on my call with Hotels.com and butted in. Instead of helping us, he told us to leave the hotel!
We were left with nowhere to stay for two nights but our car, and we had traveled all the way from Arizona. This was absolutely unacceptable and traumatic. The hotel was unsanitary, the staff unprofessional, and the treatment we received was outrageous.
We deserve a full refund. Avoid Baymont in Harvard, IL at all costs!
Lauri
Lauri 님, 2박 가족 여행
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