6/10 - 좋아요
2024년 12월 6일
Terrible service by Megan
The way we were treated was awful. When the guest arrived at the hotel he had to give his credit card for incidentals. The card given was European and 2 days later the hotel realized it so they simply blocked entry to his room. The guest had purchased some water and had cash to pay for it. This was denied. After a few phone calls and the guest waiting in the lobby for about 2 hours they finally accepted another credit card. And Megan, there was no need to hang up to phone while I was trying to give you a credit card number so you could give the guest access to his room that was paid for the entire week. I will never book guests at this hotel again.
Michael
Michael 님, 5박 출장
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