My colleagues and I stayed last week for 5 nights, and it was absolutely superb! The room was clean, facilities maintained, foods tasty, and the service was spectacular.
On my last day, I asked the hotel staff to call me a taxi to the airport. The usual fee is about VND 300,000. When I got off at the airport, I, for some unknown idiotic reason, paid the driver VND 3,000,000.
I realized I overpaid while getting my airplane ticket issued. I tried to take it well, thinking it was just a generous tip to celebrate a great business trip, but my colleagues convinced me to at least call the hotel and ask them for help.
I called the hotel and explained my situation. In ten minutes the hotel called me back asking me where in the airport I was. I told them where I was, and the taxi driver came back and returned the money to me! (I was sorry for his troubles, so I paid him VND 500,000.) I never expected the hotel to be tracking my taxi number, or expected to get the money back.
I'm definitely going to recommend this hotel to my friends planning to visit Hanoi, and I sure will stay there again. Thank you Silk Path Hotel!