We selected executive suites with kitchenettes. One would assume that if there was a kitchenette, there would be stuff in that kitchenette to prepare something, but, to our surprise and contrary to their website’s info, the kitchenette was empty and they refused to provide us with kitchenware, plates and cutlery.
They charged us 2,5x more for the extra bed that I had asked for my son.
The room wasn’t clean when we arrived and it was never properly cleaned while we were there.
There were no towels in the swimming pool area and they didn’t bring towels even after repeated requests.
Many more things were wrong in there.