Stay Away โ Nightmare- Facility, Location, and Terrible Customer Service!
I booked a stay at Blue River Resort in Costa Rica but had to leave early due to unforeseen circumstances. Expedia was incredibly helpful and even contacted the hotel on my behalf to request any sort of refundโbut the hotel flat-out refused. No flexibility, no understanding, just greedy management hiding behind their โpolicy.โ
To make matters worse, this place is completely off the beaten path, and the drive there was a disasterโall gravel roads, massive potholes, and constant dodging of cattle and stray dogs. If you donโt have a 4x4, be prepared for a rough, stressful journey. Had I known how bad the road conditions were, I would have never booked in the first place.
And for the price? What a joke. There was very little air conditioning, making the room extremely uncomfortable. They claim to offer WiFi, but it barely workedโif at all. You might get a weak signal for a few minutes before it drops completely. So if you need to stay connected, forget it.
To top it off, The front desk staff acted as if they cared and would be able to work something out. Instead of working with me on a reasonable solution, they sent me their policy and wouldn't budge. I wasnโt even asking for a full refundโjust some understandingโbut they clearly donโt value their guests. There are plenty of better places in Costa Rica with great customer service. Do yourself a favor and book somewhere else!