From check in to our early checkout the stay was horrendous. Our check in was far from friendly, we felt uncomfortable and the photos didn’t match what we were presented with. The staff seemed confused by our booking making us worry.
When we got to our room it was filthy, bedsheets weren’t just stained but dirty, the bathroom was even worse. We went back to reception and they changed our rooms, this was only slightly better, plug sockets were unsafe, the bathmat from the bathroom was filthy, the shower head and doors both filthy. As it was now past 11pm, we decided to just go to sleep as we had spent the day travelling. However we were disrupted by a man knocking on our door and looking confused when we answered. The next morning we had a knock on the door at 8am asking if we wanted breakfast, when we turned this down we were given a bad attitude. We attempted to shower but gave up as there was no cold water. We had booked to see the Taj Mahal so went out and whilst out found alternative accommodation. On our return we checked out and were offered yet another room, when we declined there was no apology apart from the sign out book shoved at us and that was that. The worst and the most rude experience we’ve ever had.
