Having stayed here some years back, we decided to stay again as it worked for where we needed to be in Manhattan.
Since our previous stay the hotel has gone downhill. It’s tatty and not maintained well, the light in the bathroom was broken, no lights other than the led tv surround light or reading lights. Room was not cleaned daily, you can hear every time a nearby door is closed from the room.
On checking out the luggage machine storage was broken so we were forced to pay to store luggage at $3 dollars an item, we don’t carry cash so forced to use ATM with a further charge of $5. Poor form considering the machine is broken and told to use at own risk.
Staff mostly seemed ok but a couple seemed rude.
I think the fact that they charge a resort fee with really no benefits and such poor service/quality is unjustified.
I wouldn’t stay again, have stayed in far better manhattan hotels.