소네스타 호텔 과야킬

과야킬 출장이 종종 있어서 머물렀다. 공항과 가까우면서 커다란 몰과 연결되어 있어 편리하다. 대부분 직원들 친절하고, 특히 porter 매우 친절하다. 공항 픽업과 무료 셔틀 이용할 수 있다. 그런데 프론트 데스크에 근무하는 남성 직원은 매우 불친절하고 불쾌했다. 지난해 방문 시와 다르게 프론트 데스크층이 바뀌었기에 '화장실이 어디냐'고 영어로 물었더니 못 알아 듣는 듯이 대답을 안한다. 3번 정도 같은 질문을 하였으나 답을 계속 안한다. 프론트 직원이 영어를 못 알아 듣는 것을 이해할 수 없었으나 예전 기억으로 윗층 화장실을 가기 위해 엘레베이터 쪽으로 돌아서니 뒤에서 다른 남성 직원과 커다랗게 웃는다. 정황상 매우 불쾌한 기분이 들어 다시 프론트로 갔다. 그랬더니 웃음을 못 참겠다는 표정으로 스페인어로 대꾸한다. 스페인어를 모르는 고객의 영어질문에 못 알아들은 척 대답 않고, 뒤에서 웃고 스페인어로 대꾸하면서 재미있어 한다. 화장실을 다녀와서 외부로 나가려 하니 다시 뒤에서 크게 웃는다. 여러 나라의 호텔들에 숙박하였으나 이 프론트 직원의 태도는 이해할 수 없는 불쾌한 행동이었다. 다른 친절한 직원들의 수고도, 그동안의 좋은 인상도 모두 날라갔다.

good

A driver picked us up from the airport and got us to the hotel quickly and safely. The front desk was helpful with getting us checked in and helping us find a driver for the next day. Breakfast was excellent!

I loved the location...easy to get from the airport and to my family.I can walk to the mall.

Close to the airport, attached to the mall del sol for restaurant choices and the staff is wonderful, always willing to help with anything.

Hotel was near airport but located next to a mall.

I didnt stay long so i recommend the staff at check in be more informative on where the amenties are such as pool and restaurant. Also to inform how the elevators work since there was no bellboy to assist. Breakfast was delicious and hotel room was clean. Also, room service staff was friendly and courtsey.

Dirty room and bathroom poor service very bad attitude

The best part of the hotel was the proximity to the airport (five minutes away) and a nice mall (accessible by hotel elevator) with lots of good shops and restaurants. The hotel breakfast buffet was also great and worth getting as a part of the room rate. The buffet had great options and the food was fresh and tasty. The hotel lobby is lovely but then you go up to your room and realize the hotel is in need of renovation. The room we were in had a terrible musty smell and the bathroom shower walls were moldy. Gross. I should’ve requested a room change but we were only staying for one night and I let it go. I thought once I turned the ac on that the smell was dissipate but I was wrong. The pool is tiny but enough for my kids to splash around for an hour. I won’t stay at this hotel again unless they undergo a renovation. There’s a Sheraton across the street so I would likely try that and hope it’s better than the Sonesta.

Mostly a good stay, but after reservation and check-in, a note was slipped under the door that said the air conditioning would be shut off from 7 AM to 12 AM so they could work on it. They could have informed us earlier in the process, or they could have scheduled the work for more reasonable hours like from 10 AM to 3 PM. Most people would have checked out and the following day's guests would not have checked in yet.