Hotel Puerto Palace

Family-friendly hotel in Puerto de la Cruz with 2 outdoor pools and restaurant

Choose dates to view prices

Where to?

Dates

September 2025

October 2025

2 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Escape to Hotel Puerto Palace, an upscale haven near Plaza del Charco and Lago Martianez Swimming Pools. Unwind with a breakfast buffet, rejuvenate at the sauna or spa tubs, and enjoy activities like mini golf and volleyball.

Very good

Popular amenities

Connecting rooms available
Bar
Spa
Pool
Non-smoking
Gym

Main amenities (12)

Daily housekeeping
Near the beach
Restaurant and bar/lounge
2 outdoor pools and 2 hot tubs
Outdoor tennis court
Fitness center
Sauna
Children's pool
Pool bar
Spa services
Babysitting
Business center

For families (6)

Babysitting (surcharge)
Children's pool
Playground on site
2 bedrooms
Connecting/adjoining rooms available
Television

₩181,611 total

includes taxes & fees

Sep 11 - Sep 12

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 22 of 22 rooms

2 bedrooms, down comforters, minibar, desk

Standard Single Room

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

20 sq m
Sleeps 1
1 Twin Bed

Standard Triple Room

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

32 sq m
Sleeps 3
1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Economy Triple Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

Sleeps 3
1 King Bed

Standard Double Room

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 2
1 King Bed

Family Room (2 adults, 2 children)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

2 bedrooms

Down duvet

Blackout drapes/curtains

2 bedrooms
Sleeps 4
1 King Bed and 2 Large Twin Beds

Family Room (3 adults and 1 child)

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

2 bedrooms

Down duvet

Blackout drapes/curtains

2 bedrooms
Sleeps 4
1 Queen Bed and 2 Twin Beds

Double Room Single Use

Wonderful

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

32 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Standard Single Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sea view
Sleeps 1
1 Twin Bed

Standard Single Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 1
1 Twin Bed

Double Room Single Use, Pool View

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

32 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Economy Double Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 2
1 King Bed

Double Room Single Use, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

32 sq m
Sleeps 1
1 King Bed OR 2 Large Twin Beds

Family Room (3 adults)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

2 bedrooms

Down duvet

Blackout drapes/curtains

2 bedrooms
Sleeps 3
1 King Bed and 2 Large Twin Beds

Double Room, Pool View

Excellent

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Double Room, Sea View

Exceptional

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Triple Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

32 sq m
Sleeps 3
1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

Triple Room, Pool View

Wonderful

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

32 sq m
Sleeps 3
1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Double Room, Pool View (2 adults and 1 child)

Good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

32 sq m
Sea view
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

2 bedrooms

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Family Room (4 adults)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

2 bedrooms

Down duvet

Blackout drapes/curtains

2 bedrooms
Sleeps 4
1 Queen Bed and 2 Large Twin Beds

Similar properties

Pool
Free breakfast
Parking available
Free WiFi

About the neighborhood

c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

Taoro Park - 6 min walk - 0.5 km
Plaza del Charco - 14 min walk - 1.2 km
Loro Park - 18 min walk - 1.5 km
La Paz Lookout - 19 min walk - 1.6 km
Lago Martianez Swimming Pools - 10 min drive - 2.3 km

Getting around

Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive
Tenerife South Airport (TFS) - 69 min drive

Restaurants

‪Bar-Restaurante Jamaica - ‬13 min walk
‪Bar Reilupeli - ‬11 min walk
‪Bar Cafetería Central - ‬10 min walk
‪Cafe Mocay - ‬6 min walk
‪Ebano Café - ‬12 min walk

About this property

Hotel Puerto Palace

Enjoy your visit to Puerto de la Cruz with a stay at Hotel Puerto Palace. Guests can indulge in massages or mani/pedis, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say good things about the helpful staff and overall property condition.

At a glance

Hotel size

- 314 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 4:00 PM; Check-in end time: midnight
- Contactless check-in available
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*

Pets

- Pets not allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Onsite parking limited

Other information

- Smoke-free property

Property amenities

Food and drink

Restaurant
Bar/lounge
Poolside bar
Coffee/tea in a common area
Snack bar/deli

Traveling with children

Children's pool
Mini golf
Playground
Babysitting (surcharge)
Lifeguard on site

What to do

Tennis
Fitness classes
Pilates classes
Basketball
Volleyball
Mini golf
Beach nearby
Hiking/biking trails nearby
Fishing nearby

Working away

Business center
Meeting rooms
Computer station
Conference space (6458 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Fitness center
2 outdoor pools
Arcade/game room
Spa services
2 hot tubs
Outdoor tennis court
Sauna
Banquet hall
Reception hall

Accessibility

Elevator

Room amenities

Be entertained

Television

Home comfort

Air conditioning
Minibar
Iron/ironing board (on request)

Sleep well

2 bedrooms
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided

What to enjoy

Balcony or patio

Freshen up

Shower/tub combination
Rainfall showerhead
Bidet
Free toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi
Phone

Daily housekeeping
In-room safe (surcharge)
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

Fees & policies

Optional extras

Safes in guestrooms can be used for EUR 2.50 per day

Children & extra beds

Babysitting is available for an extra charge
Rollaway beds are available for EUR 30.0 per day

Pool, spa, & gym (if applicable)

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto

Puerto Palace

Hotel Puerto Palace Tenerife/Puerto De La Cruz

Puerto Palace De La Cruz

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Puerto de la Cruz

Puerto de la Cruz Puerto Palace Hotel

Hotel Puerto Palace

Puerto Puerto De La Cruz

Puerto Palace

Hotel Puerto Palace Hotel

Hotel Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Is there a pool at Hotel Puerto Palace?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hotel Puerto Palace?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerto Palace?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Puerto Palace?

No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.

What is there to do at Hotel Puerto Palace and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Hotel Puerto Palace?

Yes, there's an onsite restaurant.

Does Hotel Puerto Palace have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Puerto Palace like?

Hotel Puerto Palace is a short 7-minute walk from Taoro Park and 14 minutes' walk from Plaza del Charco.

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Hotel Puerto Palace Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room

Breakfast

Service staff

Food

Bed

Gyms (public)

View

Walking

Balcony

Location

What guests liked

Breakfast options were good with a variety of choices and desserts, and some reviewers found it to be a highlight of their stay. (4 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

Jul 6, 2025

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!

5-night trip

8/10 Very good

May 1, 2025

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views

Andrea, 1-night trip

10/10 Exceptional

Mar 12, 2025

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.

Richard, 2-night trip

8/10 Very good

Apr 11, 2025

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.

Brian, 3-night trip

10/10 Exceptional

Mar 21, 2025

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea

Alberte, 4-night trip

8/10 Very good

Feb 17, 2025

Nice hotel, but absolutely nothing to do locally

Matthew James Edward, 4-night trip

10/10 Exceptional

Jul 22, 2023

Great hotel

Martina, 14-night trip

10/10 Exceptional

Sep 29, 2024

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back

Allison jane, 10-night trip

10/10 Exceptional

Nov 18, 2024

All is beautiful!

Mihai, 3-night trip

10/10 Exceptional

Aug 20, 2023

Good hotel, kids friendly

Xiaoyi, 12-night trip

10/10 Exceptional

Oct 15, 2022

Nice place

Jim, 1-night trip

10/10 Exceptional

Dec 21, 2023

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!

Emmanuel, 3-night trip

10/10 Exceptional

Jun 4, 2024

Loved it!

Sigrún, 3-night trip

10/10 Exceptional

Jun 18, 2024

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment

Augustina, 4-night trip

10/10 Exceptional

Jul 20, 2022

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.

Jenny, 3-night trip

8/10 Very good

Dec 16, 2023

Great pool area. WIFI not really up to par in the room. Scetchy.

Tomas, 5-night trip

10/10 Exceptional

Nov 8, 2022

The ac control button is limited to four settings and the top setting is just ok.

6/10 Good

Nov 8, 2024

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

Jane, 2-night trip

8/10 Very good

Dec 23, 2023

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.

Jonas, 9-night trip

10/10 Exceptional

Aug 2, 2022

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.

Jacqueline, 16-night trip

10/10 Exceptional

Jan 15, 2024

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.

9-night trip

10/10 Exceptional

Aug 2, 2025

Puerto palace parfait!

Génial !

Henri, 5-night trip

10/10 Exceptional

Aug 1, 2025

Buena experiencia

Buena experiencia, con calidad de los servicios y buena comida. El aire acondicionado necesitó mantenimiento y lo arreglaron en el mismo día.

Maikel, 3-night trip

6/10 Good

Aug 1, 2025

Hotel antigo, sem isolamento acústico, ar deficien

Quarto sem isolamento acústico, muito barulhento (ruído oriundo da avenida ao lado); ar condicionado deficient3. Bom café da manha

Isaac Batista, 3-night trip

10/10 Exceptional

Jul 19, 2025

Christine, 7-night trip

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Hotel Puerto Palace

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

Reviews

Popular amenities

Main amenities (12)

For families (6)

Room options

View all photos for Standard Single Room

Standard Single Room

Highlights

View all photos for Standard Triple Room

Standard Triple Room

Highlights

View all photos for Economy Triple Room

Economy Triple Room

Highlights

View all photos for Standard Double Room

Standard Double Room

Highlights

View all photos for Economy Double Room (2 adults + 1 child)

Economy Double Room (2 adults + 1 child)

Highlights

View all photos for Family Room (2 adults, 2 children)

Family Room (2 adults, 2 children)

Highlights

View all photos for Family Room (3 adults and 1 child)

Family Room (3 adults and 1 child)

Highlights

View all photos for Double Room Single Use

Double Room Single Use

Highlights

View all photos for Standard Single Room, Sea View

Standard Single Room, Sea View

Highlights

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Highlights

View all photos for Double Room Single Use, Pool View

Double Room Single Use, Pool View

Highlights

View all photos for Economy Double Room

Economy Double Room

Highlights

View all photos for Double Room Single Use, Sea View

Double Room Single Use, Sea View

Highlights

View all photos for Family Room (3 adults)

Family Room (3 adults)

Highlights

View all photos for Double Room, Pool View

Double Room, Pool View

Highlights

View all photos for Double Room, Sea View

Double Room, Sea View

Highlights

View all photos for Triple Room, Sea View

Triple Room, Sea View

Highlights

View all photos for Triple Room, Pool View

Triple Room, Pool View

Highlights

View all photos for Double Room, Pool View (2 adults and 1 child)

Double Room, Pool View (2 adults and 1 child)

Highlights

View all photos for Double Room, Sea View (2 adults and 1 child)

Double Room, Sea View (2 adults and 1 child)

Highlights

View all photos for Standard Room (2 adults and 1 child)

Standard Room (2 adults and 1 child)

Highlights

View all photos for Family Room (4 adults)

Family Room (4 adults)

Highlights

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About the neighborhood

What's nearby