Hotel is good but the reception is terrible, she is alone and stays in another room after the reception, whenever guests come, she comes out and brings the documents & credit card into the secret room, we can’t see how she’s doing in the room.
She arranges mr room be the only one on ground floor with all of the cars parking. I know she has other rooms but she refuses to change my room, she makes an execuse all rooms are booked, I knows she doesn’t want to change.
I feel terrible on her services and arrangement, she impresses me much more than the hotel